Remote Customer Support Specialist

TCC Solutions Group LLC — Company based in Loganville, GA

via Remotely Awesome Jobs

About the Call Center Representative Position

$10-15 an hour

We're on the lookout for a few Call Center Representatives to be the primary link between our company and clients, Fortune 500 companies, managing call volume. We are not a third-party staffing agency. This a direct hire opportunity to potentially work remotely. 

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school degree

Company

TCC Solutions Group LLC is a virtual staffing agency providing superior customer care through innovative cloud technology and crowdsourcing to Fortune 500 companies since 2014 in partnership with Arise, an A+ Better Business Bureau technology platform. We are NOT a third-party agency. Our positions are direct hire. TCC Solutions Group LLC is an Equal Opportunity Employer. TCC Solutions Group LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.