Remote Passenger and Administrative Support representative

Tunnll — Company based in Barcelona, Spain

via Remotely Awesome Jobs
Tunnll (Andronebula SL) is looking for a passengers’ support representative and you can benefit from this situation. You should work with us, if you want: 
  • A safe work
  • Full 40 hours/week contract
  • Opportunity to work remotely from any place you wantWithout experience? More than 40 years old? No problem with us! 
What you'll do
 · Deliver high-quality service to our passengers by phone and mobile application · Be a passionate advocate for passengers while answering any questions that come your way. · Show empathy to frustrated passengers while solving problems and addressing unsatisfactory experiences. · Create loyalty among new users and get our early adopters to fall in love with Tunnll all over again. · Triage issues and escalate them when necessary. · Administrative support and English-Spanish translation while needed · Communicate with Spanish authorities in Spanish while needed 
What you'll need
 · Fluency in English and Spanish is mandatory · Fluency in Swedish or Catalan as a plus · Incredible empathy and understanding of passengers alike. · You have excellent organizational skills, integrity, and great follow-through on tasks. · Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results. · Excellent communication skills. You're eloquent and able to strike the perfect tone, whether you're communicating either with passengers or with drivers. · Proficiency using computers (typing, quickly navigating between various tools) · Passion for helping others and creating support experiences that exceed passengers' expectations of using of the Tunnll service · Ability to troubleshoot problems and find speedy resolutions. · Ability to work well in a team environment, contributing to a collaborative work environment. · A bachelor's degree or college experience preferred. · Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments is preferred. Type of position: Full-time Salary: € 500-700 / month Location: Anywhere Working hours: 9 –17 CET time Monday to Friday 

Company

Tunnll is a startup company with a distributed team spread accross the globe. We like to mix successful engineering management practices with marketing, administrative and design activities. In other words, we apply the best elements of SCRUM Agil eboth to software development and to all the non-engineering tasks.

How to apply

If you are interested in one of our offer and meet all the requirements, send us your updated and complete Curriculum Vitae to email: empleo.espana@tunnll.com
Do not have a Curriculum done? Here is a template to prepare yours.
https://goo.gl/6J3vXx